International Service


If required, an interpreter will accompany you to all meetings with doctors and will assist you in dealing with clinic personnel. Publicly appointed and sworn translators are handling precise translations of medical and other documents.

Assistance with entry formalities (visa)

For patients and their relatives from countries outside of Europe, the question of a corresponding visa to enter the EU arises quickly. If the patient or an accompanying person does not have the relevant visa, we can organize the issuing of a special entry permit. We can even arrange an emergency visa, and therefore achieve the quickest possible entry in time-sensitive emergencies.

Assistance with clinic selection

Besides arranging the adequate air ambulance transfer, we also arrange your entire stay, if requested, and will assist you in choosing an appropriate specialist clinic for the medical treatment.

We ensure optimum communication between all parties involved by deploying international and multilingual medical teams. We rely on excellently trained Russian and Arabic speaking medics, for example, who have many years of experience in the area of ambulance flights.

Do you wish more information about our international ambulance service? Many questions are answered in our FAQs and we are available by phone, email and through our contact form.