Let's tell the story!
It was a Monday morning, my bosses were on vacation abroad, I was home before starting the office hours in the afternoon shift. I knew it would be a hard day because I was already expecting some important news about my son's exams at the end of high-school, and I was very anxious.
My mobile rang, it was my boss, he knows that I work in the afternoon shift and normally doesn't call me from his holiday for business, he could call for this my colleague who is in the morning shift.
Being a very nice person he started to ask me about my son's results, but I felt in his voice something was wrong.
Before telling me why he called, I asked him what happened. He hit me with the bad news that they had an accident, and his wife, my boss too, broke her leg in a triple fracture, that she already had an urgent surgery, and her leg was on screws and she was not allowed to put her feet down for 45 days.
They wanted to come home, but couldn't imagine how. I didn't know either. I called our travel agent, but he told me that in Romania the companies he knows take more then a week to give an answer, a quotation and to find a flight route. My bosses wanted to come home as soon as the hospital will allow them.
Our travel agent said that he has heard of some air medical transportation, but not in our country and he never had such an experience.
At same time I was speaking with our travel agent I made a quick search on the Internet and I found Medical Air Service, I just dropped two lines about the situation and left my phone number and Piotr called me in less then half on hour.
From here everything was smooth and easy, Piotr helped us all the way and had a lot of patience to answer all our questions, I called him even 4-5 times per day and all the time he was so helpful. All the procedure was so easy, not too many papers, just the absolute necessary papers in order to help the patient for his own health. Even signing the contract was not an issue, they had a solution for all the problems. I couldn't believe that they could arrange the flight in just 2 days from the day you contact them, we wanted 3 days, but it was our choice, and also I was amazed that there are such services from bed to bed for patients.
After we received the route from Piotr and the hours everything was exactly as it was written on the paper.
In such hard times when people have emergencies abroad to have such help it was like a blessing from God!
Thank God that I found Medical Air Service and thank Piotr for his excellent assistance.