Useful factors to consider before choosing an air medical company

Unexpected health issues can be stressful even in the best of circumstances, especially when proper medical care can only be obtained in another country. When you add arranging long-distance patient transportation to the mix, the situation can quickly become overwhelming. Indeed, air medical companies operate under complex and frequently unpredictable conditions. As a result, it is essential to consider a number of critical factors before selecting the best provider. As one of the world's leading air ambulance companies, Medical Air Service understands how difficult it can be to make this decision. To make the process easier, we have compiled a list of important aspects to consider before opting for an air medical company.

Factors demonstrating the reliability of an air medical company

Medical Air Service believes that providing customers with a seamless medical flight experience starts with our comprehensive services, which are a critical component of a successful long-distance patient transport. This translates to our teams taking care of everything required for your medical air transport, including an air ambulance fleet with experienced pilots, medical crews and professional equipment, as well as dispatching and operational flexibility.

But hold on, there's more! Indeed, it is our attention to detail that has propelled us to the top of the list of the best air ambulance providers, and this begins with the breadth of services we can offer our clients.

The services offered

You already have a lot going through your mind during a crisis. This is why choosing an air ambulance provider that offers comprehensive services allows you to focus your attention where it belongs: on you and your loved one’s health and safety. To help you make your repatriation/evacuation plan a reality, the best air medical companies should provide a wide range of services, including air ambulances and commercial airline medical escorts.

No two medical situations are alike. This explains Medical Air Service’s wide range of services designed to meet your specific medical transport needs. As soon as your medical flight is booked and before your luggage is even packed, we will handle all the details, like organizing air and ground transport  (our bed-to-bed services), dealing with translation of medical and administrative documents and arranging for specific medical crew and equipment, like paediatric incubators for children.

Highly trained staff

In terms of medical personnel, air medical transport companies are only as good as the people they work with. Medical Air Service only engage with the most skilled professionals in the industry, including certified air medical flight specialists, world-class pilots, specialist doctors and qualified case managers.

air ambulance staff

The latest medical equipment

The use of easily transportable medical equipment is required for an ambulance flight. However, this is not the only factor to consider when choosing an air ambulance service provider. Indeed, these must correspond to the various patients' health problems, as well as meet, if not exceed, the standards of the best hospitals. As a result, Medical Air Service's extensive medical equipment is routinely maintained and updated. As previously stated, our equipment arsenal includes paediatric incubators, but also respiration systems, monitoring devices, defibrillators, syringe and infusion pumps, blood gas analysers, portable suction units, critical care equipment, medication, patient loading systems, carrying chairs, scoop stretchers, and mobile patient isolation systems, among other things.

Accreditations and associations

Do not put your life in the hands of just any company when it comes to air medical transport. Indeed, as a pledge of security, the right accreditations make all the difference. Within this framework, TÜV SÜD and Bureau Veritas have certified Medical Air Service's quality management system. We also meet the most stringent requirements in terms of organizational activities. In addition, we are partners with the Flight Safety Foundation and support their global aviation safety campaign. All of the measures are aimed at preventing accidents and ensuring safe air transportation.


In the field of air medical transport, experience counts. When looking for a provider, choose one who has the knowledge and training required to handle any situation. Indeed, air medical teams should be well-versed in critical medical disciplines such as transport medicine, life flight medevac operations, out-of-hospital medical care, medical escorts, and global medical logistics. Medical Air Service’s team is trained to meet and exceed industry standards, and our company's reach is global.

Around-the-clock assistance

Both emergency and non-emergency situations can occur at any time of day or night. If the unthinkable occurs, you want to work with a company that offers 24-hour service. Before you hire an air medical transport company, find out if their support staff is available 24 hours a day, seven days a week. Ours certainly is!

aviation experts

Quick response times

When it comes to medical flights, every second counts. Whether you require ambulance repatriation or medevac services, ensure that the company you are considering can handle all of your air transport requirements as quickly as possible. We can often arrange your flight within a few hours of receiving your reservation at Medical Air Service. To save even more time, we can dispatch a plane that is closest to your location.

Excellent patient care and customer service

When it comes to medical transport companies, you want to work with an air transport expert who puts your safety first. With such a compassionate air ambulance provider on your side, you can be confident that you will receive the professional and personalized care that you and your loved ones deserve. Medical Air Service places a premium not only on your safety, but on your comfort and well-being as well. We have internal regulations and procedures in place to ensure a safe transfer for our clients. And guess what else? We also check in with healthcare facilities and families to see how the patient is doing after their transfer.


A fully equipped and modern air ambulance fleet is essential for medical air transport services. Before you choose a provider, make sure they have cutting-edge aircraft designed to transport extensive medical equipment and capable of getting you to your destination safely and quickly without the need for refuelling along the way, if you require that. The ambulance planes used by Medical Air Service are medically configured and outfitted with the most up-to-date medical equipment and life support systems. Private jets and helicopters also make up our fleet. To give you an idea of what our aircraft are capable of, the Boeing Business Jet (fixed-wing) has a range of 11480 kilometres and the Bell 412 (rotary-wing) can fly up to 700 kilometres straight.


The number of air ambulance companies available around the world may astound you, so choose wisely. Look for a company with an impeccable reputation, one that is respected and recognised by governments, public and private healthcare facilities, insurance companies, and, most importantly, their clients.


When evaluating the abovementioned factors, testimonials are an excellent place to start. At Medical Air Service, we do not want you to just take our word for it. So, take a look at our feedback page to see what our customers think of us.

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How to get in touch with Medical Air Service?

Reach out to Medical Air Service when you want the best in air medical services!

When you choose us, you can expect compassionate, safe, and efficient medical air transportation across the country or overseas. To learn more about how we can help you, get in touch with us online or request a free quote from our 24/7 operations team today:

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