Medical Air Service’s strength: Experienced and qualified air ambulance staff

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When a person is injured or becomes ill abroad, returning home can be difficult because they may not be able to travel on a regular airline. This is where our specialized medical transportation comes in: to help you get back home or to a world-class hospital. In this regard, Medical Air Service assists you in receiving appropriate care in your home country or abroad in a medically safe manner, by organizing patient transportation whether by a dedicated air ambulance, a traditional road ambulance, or by providing you with a medical escort wherever you are in the world. We are available 24 hours a day, 365 days a year. However, while everyone knows that medical flights save time, it is the critical care team on board that saves lives. Let us tell you a little bit more about our experienced and qualified air ambulance staff.

A word on our air ambulance services

At Medical Air Service, we specialize in long-distance patient transportation via air ambulance. When compared to ground ambulances or commercial medical flights, inter-hospital transfers by private air ambulance are by far the fastest way to bring a patient back home (medical repatriation), or to another level of care in a foreign country (medical evacuation).

air ambulance

This comprehensive guide contains everything you need to know about our worldwide medical repatriation and evacuation services.

Our aeromedical transportations have the advantage of being able to transport critically ill patients across long distances and even continents if necessary. All of the fixed-wing aircraft and helicopters used by Medical Air Service have been specially modified for those types of missions and are outfitted with cutting-edge equipment and life-saving technology. You can learn more about our onboard ICU equipment here.

To reiterate, we have an armada of medical equipment and devices that are required to treat a wide range of serious illnesses and injuries mid-flight. Our medical aircraft can be outfitted with pediatric incubators, the necessary equipment required to take care of intubated patients suffering from respiratory distress, and even cutting-edge isolation systems for patients suffering from Covid-19. But what good is all this technology if the flight attendants are not experienced, qualified, and properly trained to use it? Nothing! That is what sets our team apart from other airline employees.

The difference between an airline cabin crew and our air ambulance staff

Airline cabin crew

With the responsibility of ensuring that passengers are safe and comfortable during flights, commercial airline flight attendants have the duty of instructing passengers on safety procedures, making sure all required equipment and supplies are available and handling any other problems that could occur during a flight.

They generally receive the bulk of their training after being hired and are typically trained on customer service, pre-flight checklists, boarding procedures and in-flight services. They also receive training on first aid and how to react in various types of emergency situations, such as crash scenarios. However, critical mid-flight medical care is a whole different story!

Indeed, despite some basic medical knowledge, flight attendants on commercial airlines are not trained to deal with serious medical issues in flight. They are also not authorized to assist you in operating the medical devices you are allowed to bring onboard or to administer any type of medication. In this regard, it is critical to note that many medical devices, such as oxygen concentrators, are not authorized onboard commercial flights, being considered as dangerous goods.

Medical Air Service’s air ambulance staff   


The air ambulance team of Medical Air Service is typically composed of two pilots, a paramedic/nurse, and a specialist doctor. They work as equals in some of the most difficult environments, drawing on each other's experience and skills for the benefit of the patient.

Members of our crew are on call 24 hours a day, 7 days a week at each base, and will be in the air as soon as possible after your reservation.


Our paramedics and nurses are highly dedicated and skilled professionals who play an important role in patient care. They have been trained as critical care practitioners. This means they can administer stronger drugs in the middle of a flight.


They also serve as an important link between the team and the air desk, relaying information frequently under extreme pressure, in addition to assisting the doctor in flight. We also have paramedics in our various agencies all over the world. Here again, they play an important role in team deployment and serve as a communications link between other emergency services and hospitals.

Our paramedics and nurses have experience working in high-performance advanced life support emergency medical services, as well as at major hospital critical care departments like emergency, intensive care, and cardiac care units.

Our medical team is available 24 hours a day, 7 days a week to travel to the patient's location, bringing all of the most advanced medical equipment with them, assisting our highly experienced doctors in performing any necessary medical examinations, and preparing the patient for transportation.


Our doctors are all pre-hospital specialists with a variety of backgrounds. While on call, their primary focus is patient care. Their specific duties and responsibilities differ depending on specialty, but all of them can assess symptoms, diagnose conditions, and prescribe and administer treatment.

We have a number of anaesthesiologists on staff as well as emergency medicine consultants from hospitals all over the world. Depending on the patient's age or medical condition, other specialists such as pediatricians, neonatologists, gynecologists, obstetricians, and surgeons are available.


Both our paramedics/nurses and specialist doctors can serve as medical escorts. They allow a patient to return home on a commercial flight while receiving proper in-flight medical assistance.


Our pilots are ultimately responsible for safely transporting patients back home or to a preferred hospital. They constantly monitor flying conditions and aircraft performance to ensure the safety of everyone on board. Their primary focus remains on ensuring the safety of the team and any patients.

Did you know that? We have crew members who speak English, French, German, Spanish, Italian, Portuguese, Greek, Dutch, English or French.

What puts us a cut above the rest? 

Beyond their fundamental duties and responsibilities, our paramedics and nurses, doctors, pilots, and entire crew distinguish themselves by their friendliness. Indeed, we are convinced that technology and expertise go hand in hand with our approach to our clients, who are ultimately our extended family.

elderly woman

This is how our teams give you the moral and emotional support you need to get through one of the most difficult times in your life with utter peace of mind. Our agents are available at all hours of the day and night to inform you of any development and clear up any confusion.

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Contact us

Contacting us today is the best way to learn more about the various medical air services that we provide. We'll be happy to explain your options and assist you in making the best decision for your upcoming medical transport.

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